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Shipping policy

The shipments are supported by the carrier La Poste which provides transport to the delivery address indicated by the consumer.

The consumer undertakes to indicate to MELODY COSMETICS an address to which delivery can be made.

In the event of an unclaimed package or an incomplete address resulting in the impossibility of delivery by the carrier, the consumer will have to pay the delivery costs corresponding to the re-shipment of his order.
No refund will be made in these two cases.

When shipping, the consumer will receive a shipping email or SMS with a tracking number to follow the delivery steps

In case, the non receipt of it, the tracking number is available on the customer area on the MELODY COSMETICS website or by email during shipment.

The delivery time includes preparation time, shipping and delivery.

Deliveries are made by registered letters or Colissimo.
The delivery time is:
- 1 to 5 working days in France
- 5 to 10 working days Internationally (including DOM-TOM)
Delivery times are approximate and depend on the postal service.

Please note, delivery times are given for information only and are counted in WORKING days. A delay in delivery cannot justify a cancellation of an order, the company MELODY COSMETICS cannot be held responsible delays in the event of school holidays, strikes, frost, fire, storm, flood.

The society MELODY COSMETICS and the carriers being separate and independent entities, MELODY COSMETICS cannot be held responsible for any delay, delivery error, theft or loss of packages attributable to Laposte.

In the event of a postal theft, please refer to the FAQ section of our site in order to file a possible claim with the carrier.

Refund cannot be made in this case.

It is up to the customer to always check the stages of delivery and of his package on arrival. The customer has 48 hours after receipt of the package to make any reservations with customer service in the event of a missing item or damage. Outside this period, all complaints will not be taken care of.

Delivery is free with no minimum purchase on the site "www.melodycosmetics.com".