• Clause n ° 1: Object
The general conditions of sale described below detail the rights and obligations of the company MELODY COSMETICS and its client in the context of the sale of cosmetics presented on the MELODY COSMETICS site.
Consequently, the GTC are enforceable against the Customer who declares to have read and accepted them by checking the box "I accept the terms and reimbursement policies" before the implementation of the online ordering procedure.
• Clause n ° 2: Customer
The Client of the Site must be a consumer, a natural person of full age and legally capable. The Customer must, during his first order on the Site, open a customer account. For each order, the Customer must complete an order form specifying certain mandatory fields so that his order for Products can be taken into account by MELODY COSMETICS.
The information communicated to MELODY COSMETICS within the framework of the opening of its customer account and during each of its orders must be complete, exact and up to date.
MELODY COSMETICS reserves the right not to follow up on an order if the latter does not come from a customer who meets the criteria set above.
• Clause n ° 3: Price
The prices of our products are indicated in euros all taxes included, unless otherwise indicated and excluding processing and shipping costs.
MELODY COSMETICS grants itself the right to modify its prices at any time. However, it undertakes to invoice the goods ordered at the prices indicated when the order is registered.
In the event of an order to a country other than Metropolitan France, customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of MELODY COSMETICS. They will be the responsibility of the Customer and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.
• Clause n ° 4: Orders
The contractual information is presented in French and will be the subject of a confirmation at the latest at the time of the validation of your order.
The society MELODY COSMETICS reserves the right not to record a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
• Clause n ° 5: Availability and quantity ordered
Our product offers and their prices are valid as long as they are visible on our site, while stocks last.
In the event that one or more products are unavailable after the buyer's order has been placed, the buyer will be notified and will have the possibility of being reimbursed for the unavailable item (s). at his command. The reimbursement of the sums paid will then be made by the means of payment used by the consumer within 30 days from the payment of the price by the buyer.
• Clause n ° 6: Terms of payment
Orders are paid in cash through Paypal, VISA, MasterCard or ApplePay.
• Clause n ° 7: Delivery
The shipments are supported by the carrier La Poste which provides transport to the delivery address indicated by the consumer.
In the event of an unclaimed package or an incomplete address resulting in the impossibility of delivery by the carrier, the consumer will have to pay the delivery costs corresponding to the re-shipment of his order.
When shipping, the consumer will receive a shipping email or SMS with a tracking number to follow the delivery steps
In case, the non receipt of it, the tracking number is available on the customer area on the MELODY COSMETICS website or by email during shipment.
Deliveries are made by registered letters or Colissimo.
- 1 to 5 working days in France
- 5 to 10 working days Internationally (including DOM-TOM)
Please note, delivery times are given for information only and are counted in WORKING days. A delay in delivery cannot justify a cancellation of an order, the company MELODY COSMETICS cannot be held responsible delays in the event of school holidays, strikes, frost, fire, storm, flood.
The society MELODY COSMETICS and the carriers being separate and independent entities, MELODY COSMETICS cannot be held responsible for any delay, delivery error, theft or loss of packages attributable to Laposte.
In the event of a postal theft, please refer to the FAQ section of our site in order to file a possible claim with the carrier.
Refund cannot be made in this case.
It is up to the customer to always check the stages of delivery and of his package on arrival. The customer has 48 hours after receipt of the package to make any reservations with customer service in the event of a missing item or damage. Outside this period, all complaints will not be taken care of.
Delivery is free with no minimum purchase on the site "www.melodycosmetics.com".
• Clause n ° 8: Securing
The "www.melodycosmetics.com" site is subject to a security system. Our company has thus adopted the SSL encryption process in order to protect as effectively as possible all sensitive data related to means of payment.
• Clause n ° 9: Intellectual property
All images, graphics, logo and content on the site www.melodycosmetics.com are the property of the company MELODY COSMETICS.
Except in the event of formal prior written authorization, reproduction and any use of the contents of the www.melodycosmetics.com site other than individual and private consultation are prohibited.
Any unauthorized use of the site or one of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.
Upon receipt of the Product, the Customer must immediately check, in the presence of the carrier, the condition of the packaging and the Product delivered.
If, at the time of delivery, the packaging is damaged, torn or opened, the Customer must then check the condition of the Products it contains. If these Products have been damaged, the Customer must absolutely refuse the package and note a reservation on the delivery slip: damage, missing item, damaged package, broken item, etc. This check is deemed to have been carried out once the Customer, or a person authorized by him, signed the delivery slip.
The Customer must then confirm by registered mail his reservations to the carrier at the latest within three days, not including public holidays, following the day of receipt of the Products and send a copy of this letter to MELODY COSMETICS
Failure to comply with said deadline does not hinder the recourse that the Client may have against MELODY COSMETICS to obtain the exchange or reimbursement of the Products in the event of damage or anomaly to the Product at the time of its delivery. Likewise, the Customer always benefits from his right of withdrawal under the conditions of the article below.
In accordance with the provisions of Articles L 221-18 et seq. Of the Consumer Code, the Customer may opt out of his order at his own discretion without justifying any reason whatsoever. To do this, he has a right of withdrawal. He can exercise it (or a third party designated by him with the exception of the carrier) within 14 days of receipt of the Product.
Before the expiration of this 14-day period, the Customer must inform MELODY COSMETICS of his decision to withdraw by sending him by post, expressing clearly and unambiguously this decision and mentioning the number of his order at the following address MELODY COSMETICS , 11 ROUTE DE L'ESCARPE BATIMENT ADG 76200 DIEPPE
The Customer must return the Product, at his expense to MELODY COSMETICS , at the latest within 14 days of the communication of its decision to withdraw.
MELODY COSMETICS strongly advises its Customers to return products by Colissimo or Letter Max. The Customer also has the option of choosing the carrier of his choice. It is therefore recommended to provide proof of this return, which assumes that the Products are returned with parcel tracking, or by any other means giving a certain date.
MELODY COSMETICS must reimburse the Customer, including the delivery costs, at the latest within 14 days from the date on which MELODY COSMETICS has actually collected the Product or from the date on which the Customer has provided him with proof of shipment of the Product.
Reimbursement will be made by bank transfer to the card used to pay the initial invoice.
It is not possible to replace or exchange returned products. You will have to place a new order online.
• Clause n ° 11: Customer service
For any information or questions about the products, our Customer Service is at your disposal from Monday to Friday from 9 a.m. to 6 p.m. at the following email address: firstname.lastname@example.org
The products offered on the site comply with the French legislation in force and the standards applicable in France.
The responsibility of society MELODY COSMETICS can not be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services you plan to order.
Finally, the responsibility of society MELODY COSMETICS cannot be held liable for all the inconveniences or damages inherent in the use of the Internet network, in particular a disruption of service, an external intrusion.
• Clause n ° 13: Personal data
The society MELODY COSMETICS reserves the right to collect nominative information and personal data concerning the consumer. They are necessary for the management of the order, as well as for the improvement of the services and information that we send you.
They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and personal data concerning you, directly on the site "www.melodycosmetics.com"
• Clause n ° 14: Competent court
These T & Cs have been drafted in French which will be considered, in any event, as the sole language of the parties. The interpretation and execution of these T & Cs, as well as all acts which are a consequence or consequence thereof, will be subject to French law, regardless of the place of delivery of the products, the place of ordering, the nationality of the buyer and his address.